Privacy Policy

Effective Date: February 17, 2025

Thank you for choosing TAO GAMES! We understand that your privacy is paramount. Therefore, we have established this Privacy Policy to clearly and transparently explain how we handle your personal data. Please read this policy carefully to understand what data we collect, why we collect it, how we use it, and how we protect your data. If you have any questions or suggestions, please contact us via the in-game "Help & Support" feature, and we will respond as soon as possible.

According to the General Data Protection Regulation (GDPR) and other applicable data protection laws, TAO GAMES acts as the Data Controller responsible for processing your personal data. Our contact details are as follows:

TAO GAMES
Email: cs@taogames.com
Address: Unit2508A 25/F Bank of America Tower 12 Harcourt Road Central HK

We process your data solely for the purposes described in this policy. You have the right to withdraw your consent to data processing at any time, as detailed in this policy.

                Important Notice
                By accepting this Privacy Policy, you agree to our Terms of Service.
You confirm that you have reached the legal age to enter into a binding agreement in your country/region, or have obtained consent from your parent or legal guardian (if applicable).
We may update this policy from time to time and will notify you via in-game notifications or other appropriate means before changes take effect.

            

This policy covers the following:

What data we process
Who we may share your data with
Purposes of data processing
Data retention period
How we protect your data
How to manage your data

1. What Data Do We Process?

"Data" refers to any information that can directly or indirectly identify you. The data we process includes:

Device Information: IP address, device ID, Advertising ID, Android ID, device name, RAM, resolution, operating system and version, device language, etc.
Location Information: Approximate location data such as country code.
Transaction Information: Order details (transaction currency, amount, date, time, coupon usage, etc.).
Account Information: Game progress, resource consumption, behavioral activities, login times, etc.
Contact Information: Name, nickname, email address, etc.
Platform Data: Data from the platform running the game (e.g., payment verification).
Communication Information: Messages you send to us (e.g., chat logs, support tickets) and feedback.
Other Information: Other data you choose to provide.

We collect your data based on the following legal grounds:

Contract Performance: Data necessary to provide game services.
User Consent: Data used for marketing or analytics purposes.

1.1 Data You Provide

Includes account creation date, social feature usage, purchase history, technical support requests, etc. Please note that we are not responsible for the accuracy of the data you provide. Inaccurate or incomplete information may affect your access to certain services.

1.2 Data We Automatically Collect

Includes data related to your use of the game, such as in-game activities and device information. This data is used to analyze technical issues and improve services.

1.3 Data Obtained from Third Parties

When you connect external accounts, we may obtain information related to you from third parties.

1.4 Cookies

We use Cookies to recognize your device and improve your browsing experience. Cookies are text files containing small amounts of data used to identify your device when you visit the web.

2. Who May We Share Your Data With?

We do not sell your personal data. However, we may share data with third parties in the following circumstances:

Service Providers: Such as technical support, data analytics, advertising promotion, etc.
Legal Requirements: To comply with laws or respond to legal processes.
Protecting Rights: To prevent fraud, protect user safety, or enforce our legal rights.

We ensure that all third parties comply with GDPR and other relevant data protection laws and take appropriate security measures to protect your data.

3. Purposes of Data Processing

Our purposes for processing data are:

To provide and improve game services.
To analyze user behavior to optimize the gaming experience.
To send important notifications (such as updates, security alerts).
To fulfill legal obligations.

4. Data Retention Period

We only store your data for as long as necessary to provide our services. After you request account deletion, we will delete your data within 30 days, except for data required to be retained by law.

5. How Do We Protect Your Data?

We take the following measures to protect your data:

Data encryption.
Two-factor authentication (where applicable).
Regular updates to security technologies.
Limiting employee access rights.
Regular employee training.

Although we implement strict security measures, you must also safeguard your account information and avoid sharing it with third parties.

6. How Can You Manage Your Data?

You have the following rights:

Access Data: Obtain personal data we hold about you.
Modify Data: Correct inaccurate data.
Delete Data: Request deletion of your account and related data.
Withdraw Consent: Withdraw consent to data processing at any time.
Complaint: File a complaint with local regulatory authorities.

To exercise the above rights, please contact us via the in-game "Support" feature. We will process your request within 30 days.

7. Local Laws

We are dedicated to complying with applicable data protection laws worldwide. Please note that our services are provided "AS IS," and you are responsible for ensuring that your use of the services does not violate local laws.

8. Final Provisions

We reserve the right to update this policy at any time. Please review it regularly for the latest content.

Sincerely,
TAO GAMES